Support
We're here to help. Find answers to common questions below, or reach out directly.
Frequently Asked Questions
How do I reset my password?
On the login screen, tap Forgot password? and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
Can I use CradleHQ on multiple devices?
Yes — your account syncs across all devices. Sign in with the same email and password on any iPhone, iPad, or browser at cradlehq.app.
How do I add a photo to a journal entry?
Open the Memories tab, tap + to add a new entry, then tap the photo area to choose an image from your library or take a new one.
My tracking data isn't showing up. What should I do?
Pull to refresh on the relevant tab. If data is still missing, sign out and back in. If the issue persists, contact us at michael@cradlehq.app.
How do I delete my account?
Open the app, tap Edit Profile in the top right, scroll to the bottom, and tap Delete Account. You'll be asked to confirm by typing DELETE. All your data is permanently removed immediately. You can also visit our account deletion page for more details on what gets deleted.
Is my data private and secure?
Yes. Your data is stored securely and is never sold or shared with third parties. See our Privacy Policy for full details.
Contact Us
Can't find what you're looking for? Email us and we'll get back to you within 1–2 business days.